Loading...

FAQ

/FAQ
FAQ 2017-10-19T12:32:48+00:00

What is the production time? 2017-10-18T19:05:53+00:00

Not all promotional items have the same production or transit time. A standard production time is 5-7 days, but can be as short as 24 hours or even range from 10-20 days for some items. Transit time can also vary, but we do work with our warehouses across the country to help reduce very long shipping times cross-country. Standard transit time is 2-5 business days. Again, we are very transparent regarding how long each item will take to arrive to the property once the order is approved, and will provide an Order Deadline or the production/transit time for each item, depending on the specific order circumstance. We do have a large set of items that can be rushed in 24 hours – many for no additional charges!

How quickly can we receive our product? 2017-10-18T18:53:05+00:00

We understand the high importance of ‘in hands dates’, as this is the first piece of information we view on an order to ensure we can guarantee on-time delivery. With each order that has an event date, we will provide an Order Deadline to be sure all items in the order can arrive before the event date. For each order that does not have an event date, we will still provide a production and transit time. As a follow up service, we will
provide you with the tracking numbers as they become available from the shipping outlets, so they can rest assured all items are on schedule.

How does What’s Happening offer the best pricing? 2017-10-18T18:52:11+00:00

We work closely with our manufacturing partners to be able to extend the best possible price.  We are one of the top providers to our niche in the industry, which means we buy a LOT of product.  Due to the quantities we buy, we get the best pricing out there!  We guarantee that our prices are the lowest in the industry, when comparing apples-to-apples. If in any case you find one of our exact products offered at a lower price by a retail competitor, we will beat it. We require an official quote from the competitor showing the Grand Total including shipping, taxes, etc.

“What’s Happening Promotions has been a fantastic company to work with over the last several years. We work very closely with their representatives for all promotional items in regards to our corporate events. Their turnaround time is impeccable and on several occasions they have met extremely tight deadlines in order to get our last minute items shipped out in time for our large events. They provide exceptional customer service and ensures all orders are filled correctly and promptly and if we have any issues with an item, they are very quick to resolve the situation. We look forward to continuing our working relationship with WHP.”
Jennifer, Rise

“Marc and his team at What’s Happening have been my all-in-one marketing supplier for almost 10 years now. I couldn’t be happier with the quality of product they provide as well as the great customer service. There have been many times where a property will request an ad design or a promo item order with little to no notice and WHP always comes through. They truly care about making sure their client has what they need, when they need it, and that it meets budget. What’s Happening is, and will continue to be, my number one recommendation for all things marketing and advertising related!”

Lindsay, ACH

The team at WHP have always provided exceptional, reliable, and dedicated service to our team. Whether it is something as involved as creating a full blown marketing campaign or something as simple as a slight revision to an existing piece, WHP always exceeds expectations with competitive pricing. From start to finish, it’s a pleasure to work with a progressive company like WHP.”

Alex, Asset